Delete a company or your account
Delete a company in Settings › Your data, then your account in Settings › Delete my account. Don't press Restore afterwards unless you changed your mind.
Before you start
- Export anything you want to keep: see Export everything.
Steps
Step 1: Open the company, then Settings › Your data, and under Delete this company press the button with the company's name (Delete Northwind Labs, for example).
Step 2: Type the company's name and press Delete again. Bank feeds stop and everyone is signed out of it.
Step 3: The next page says the company is scheduled for deletion. There's nothing else to do: don't press Restore unless you changed your mind, because Restore brings the company back.
Step 4: Repeat for each company you own that you want gone.
Step 5: To delete your account too, open Settings › Delete my account, press Delete my account, type your email and confirm.
When the data is erased
- A deleted company can be restored by an owner for 30 days, then its books are erased for good.
- If you also delete your account and nobody else owns the company, it is erased at the next daily run instead.
- Companies you share with another owner stay with them: deleting your account only removes you.
- Backups expire within 35 days.
Ask Melinda to do it
Signed in, open Help › Chat with support and ask to delete all your data. Melinda lists exactly which companies and which account she will delete, and does it when you reply with the word DELETE. You can also email privacy@accountable.im from your account's email.
Good to know
- You can't delete your account while you're the only owner of a live company: delete it or make someone else an owner first.
- Billing records are kept for about 7 years, as the law requires.
- To stop using one company without deleting it, archive it.