The books don't match the bank balance

Steps

1. 1

   Step 1: Open Connections and click the account. Read Feed balance, Books balance, same day and Difference.

2. 2

   Step 2: If the difference equals one transaction, filter Transactions to that account and amount to find it.

3. 3

   Step 3: Look for a transaction that's missing (upload the statement), duplicated (see Remove a duplicate) or on the wrong account.

4. 4

   Step 4: Check that the opening balance is right: a move or first import sets it.

5. 5

   Step 5: Once the difference is $0.00, reconcile the account on the Close page.

Good to know

• Still stuck? Ask Melinda with the account and the difference; she can read your books and point to the gap.

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• Transactions are missing
• A transaction shows up twice