The sign-in code didn't arrive

Steps

1. 1

   Step 1: Check your spam and promotions folders for an email from Accountable.

2. 2

   Step 2: On Check your email, press Send a new code. Codes expire in 10 minutes.

3. 3

   Step 3: Press Use a different email if you typed it wrong.

4. 4

   Step 4: If your company uses Google, press Continue with Google instead.

5. 5

   Step 5: Lost your two-factor device? Press Use a backup code on the two-factor step.

Good to know

• Still locked out? Email support@accountable.im from the same address and Melinda will help.

Related articles

• Turn on two-factor sign-in
• Set a password and sign out other devices
• Create your Accountable account