Accountable
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Fix what's stuck

Feeds that stopped syncing, balances that don't match the bank, missing transactions, sign-in trouble and more.

  1. Fix a disconnected or late feedA feed that needs you shows a red or amber dot in Connections and a banner on Home. Press Reconnect: paste a new token or sign in again, and anything missed backfills.
  2. A Mercury, Brex or Ramp connection stopped workingToken feeds stop when the token is deleted, expires or loses its scopes. Create a new read-only token in the provider and paste it with Reconnect.
  3. The books don't match the bank balanceWhen an account shows Balance mismatch, compare Feed balance and Books balance, same day in its panel, then find the missing, duplicate or misdated transaction.
  4. An account is connected twiceOne bank account linked through two providers never counts cash twice. Accountable asks you to keep one feed or switch, and merges repeats if both already posted.
  5. Transactions are missingMost gaps are a paused account, a feed that needs reconnecting, or days before the connection started. Check the account's panel, sync it, and upload a statement for older days.
  6. A transaction shows up twiceImports skip duplicates they recognize, and Alerts flags likely duplicate charges. If one still slips through, check whether it is a transfer, then ask Melinda to remove it.
  7. The sign-in code didn't arriveCodes expire after 10 minutes. Check spam, press Send a new code, and make sure you typed the email your team invited.
  8. I can't see a page or a buttonPages and buttons depend on your role and plan. Billing and company security are owner-only; Tax shows only for US companies; some features need Pro or Holding.
  9. Transactions stopped being categorized automaticallyFree categorizes the first 100 transactions each month automatically. After that, new ones wait in Needs review until next month or until you upgrade to Pro.
  10. Accountable AI says I've used this month's questionsEach plan includes AI questions a month: 20 on Free, 300 on Pro and 1,000 on Holding. The count resets on the 1st; upgrading raises it at once.
  11. The move from my old tool stoppedIf a move says The move stopped, press Try again. If the file isn't a general ledger, upload a new export; or ask us to move you for free.

Still stuck? Ask Melinda.

Melinda is Accountable's AI support. She answers in minutes, in the app or by email at support@accountable.im, and hands anything she can't answer to a person, who replies within 1 business hour.

Email Melinda